bj77's Privacy Policy — Our Commitment to Protecting Your Data

1. What Information We Collect

When you open an account at bj77 and while using the Platform afterwards, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name, date of birth, and national ID or passport number (for identity verification).
• Mobile number and email address.
• Bank account details or mobile banking number (bKash, Nagad, Rocket, Upay — for deposits and withdrawals).
• Password provided at registration (stored in encrypted form).
• Any information provided when contacting our support team.

1.2 Automatically Collected Information

When you visit bj77casino.cam, our servers automatically collect certain technical information, including:

• IP address and device type (mobile or desktop).
• Browser name and version, operating system.
• Logs of which pages were used and for how long.
• Cookie and session data (see the cookie section below for details).

1.3 Information Received from Third Parties

When required for identity verification or fraud prevention, we may sometimes verify information from lawful third-party sources. In such cases, no additional information is sold or exchanged.

2. Purpose of Using Your Information

Collected information is used only for the following legitimate purposes:

• To complete account registration, login, and identity verification (OTP, KYC).
• To process deposit and withdrawal transactions.
• To provide bonuses, promotions, and VIP benefits.
• To provide 24/7 support via live chat and email.
• To prevent fraud, money laundering, and unauthorised access.
• To improve the security and performance of the Platform.
• To meet applicable legal obligations.

We never sell your information to third parties. To learn more about our services, rules, and terms of use, please read the Terms and Conditions page, as the Privacy Policy and Terms of Use operate together.

3. Information Storage and Security

bj77 casino uses SSL (Secure Socket Layer) encryption to keep your personal information secure. Our servers are protected by industry-standard firewalls and access controls.

• Sensitive information (such as passwords and financial details) is always kept in encrypted form.
• Only authorised staff can access specific data, and they are bound by confidentiality obligations.
• Regular security audits are conducted.
• After the data retention period ends or following account closure, information is securely deleted within the specified timeframe, unless a legal obligation requires otherwise.

However, transmitting information over the internet always carries some inherent risk. Even though we take all reasonable steps, no digital platform can guarantee complete security.

4. Cookies and Tracking Technologies

bj77casino.cam uses cookies, which are small data files stored in your browser. They keep your session active, remember your preferences, and improve the performance of the Platform.

4.1 Types of Cookies

• Essential cookies: Used to maintain login sessions and carry out security checks. Disabling these may prevent the site from working properly.
• Performance cookies: Help us understand which parts of the site are used most and improve loading speed.
• Functional cookies: Store language preferences and other personal settings.

4.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause difficulty logging in to your bj77 account or completing transactions.

5. Circumstances for Disclosing Information

We may share your information with others only in the following limited circumstances:

• Service providers: With trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), cybersecurity, or technical support — only the minimum necessary information and under a confidentiality agreement.
• Legal obligations: Information may be disclosed in compliance with a valid order from a court or government authority.
• Fraud prevention: If any irregularity or suspicious activity is detected on an account, information may be shared with security agencies.
• Business transfer: In the event of a future corporate restructuring, information may be transferred after notifying users in advance.

Outside the circumstances listed above, we never disclose your information to third parties without your consent.

6. Your Rights

bj77 believes you should have control over your own information. For this reason, we ensure the following rights:

• Right of access: You can contact the support team at any time to request details of the information stored about you.
• Right to rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to erasure: Subject to meeting certain conditions, you can request that your account be closed and your information deleted.
• Right to restrict processing: In certain circumstances, you can request that the processing of your information be limited.
• Right to data portability: You can request a structured copy of your own data.

To exercise these rights, contact our support team by email: [email protected]

7. Protection of Minors

All services at bj77 casino are for persons aged 21 or older only. We do not knowingly collect any information from persons under 21. We enforce this restriction by verifying the date of birth provided at registration.

If any minor's information is found in our system, steps will be taken to delete it immediately. Learn more about our commitment to responsible behaviour and safe play on the Responsible Gaming page.

8. Third-Party Links

The Platform may sometimes contain links to third-party payment gateways or services. These external sites have their own privacy policies, and bj77 is not responsible for their operations. You are advised to read their policies before visiting any third-party site.

9. Changes to the Policy

bj77 reserves the right to update this Privacy Policy as needed. If significant changes are made, a notice will be published on the Platform and, where applicable, sent to the registered email address. Continued use of the Platform after a policy change means you have accepted the updated policy.

Previous versions are kept in an archive and are available from the support team on request.

10. Contact and Complaints

If you have any questions, requests, or complaints about this Privacy Policy, please contact our support team:

• Email: [email protected]
• Live chat: 24 hours a day, 7 days a week — in Bengali and English.

We aim to respond to any request or complaint as quickly as possible. For general questions, you can also visit the FAQ section, where answers to common questions about accounts and payments are provided.